Dear Sir/Madam,
Sub: Harassment by HSBC non existing Credit card
I had applied at Bangalore for an HSBC credit card almost a year back on September and they tried to deliver the credit card on two occasions to my office address. But since I was not available at my office it was returned. This was informed to me by a Tele banking representative. After that they never got in touch with me and I also have forgot about the entire episode.
I tried to contact HSBC phone banking centre, but they said they are unable to help me as I did not have a card number. I asked them to search for any information with my name, but this request was turned down.
Form Feb I am getting calls to my office number form HSBC collection agencies executives for payments of the card number 4384599991120782. I was shocked to for that. I immediately called HSBC customer care and I had given a complaint against to this. That time I came to know this card was with name and but that reaming information is not matched.
They informed to me the bank will investigate the case and they may given to me a proper resolution but instead of doing investigation that keep calling and send collection agencies executives to my communication address for payments. HSBC collection agencies executives without taking my consent they go to my residence address harassed and misbehave and collected amount by cash from my mother. Same thing I had given complaint 22nd Feb to HSBC Customer care and send an email to regarding this but no response.
I am not at all comfortable calling executives in my name for a non existent card. Even they can’t show me the single statement for that card number. Every month those collection executives outside of my office harassed, blackmailing and misbehave and collect the payment for that card. 3 to 4 times they created nuisance and collected my bank cheques and sometimes they taken cash from my pocket. They are looks like “guddas”
Nearly 3 to 4 times I had given the complaint on this in HSBC Bank, MG Road, Bangalore. No response to my mails and my letters this went on for the next four months. After that they never got in touch with me and I also have forgot about the entire thing.
Again last two weeks I am getting calls from one of women regarding this card number. She say’s I am from HSBC Collection Manger you have a card from HSBC its outstanding amount is Rs.182, 000/- . I am really surprise on this. I asked her to send a letter to regarding this so that I can go-ahead consumer forum and file against on this. I need to resolve the problem at the earliest. But she is taking very rudely and may not inform her name and keep calling and harassment to me and my family numbers. I am getting calls from 080-41126998, 41128033, 91-9945690811. I wanted to know why this is happening. I am really speaking for my salary I am not eligible for that credit limit.
I have lost a lot of time and money on calling to HSBC Customer care again and again. I could not convince myself for paying the disputed amounts, which were fraudulently transacted. I also could not take their harassment done through sms, dozens of threat phone calls- means of corporate terrorism. I launched complaints to Reserve Bank of India that regulates all bank in the country.
I am going a lodge complaint in RBI and police. If necessary action is not taken I will involve media as well. Your immediate action will be appreciated.
I hope you will understand my present position and help me in this regard to get rid of this situation and resolve the problem at the earliest!
Venkatesh Pendyala
Bangalore, Karnataka, India
Email id: [email protected].
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