I had a credit card & have made the full & final payments in the month of November. Due to Diwali the bank had not collected the cheque from the drop box & due to holidays the cheque was not cleared by the bank. I had informed the bank & told them I am closing the card as I have paid all the outstandings barring the late payments charges & the bank charges. The bank told that they are not willing to close the card & offered us that if we intend to continue the card they will waive off the bank charges to half & we denied as we had flatly denied to continue with card. We have made subsequent complaints to the call center & the banking greviance officer but they are not giving us a proper reply.
KInldy sort the matter out.
Thanks
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