Regarding: The request of credit card (4384 5999 8960 5257) account closure not being executed by billing department.
Dear Sir,
I had requested for the above stated account closure due to non-availability of cheque pick-up facility in Gurgaon, Haryana since it’s almost impossible for me to drop a cheque at the HSBC ATM every time.
Many times I called up HSBC call center and requested the same. Everytime I have been assured that you need not to close your account & the collection person will visit, but no one came.
Some days after, I have been advised to contact some numbers in Noida & Mumbai to get my account closed. Almost every time I have been put in a number loop game & I kept calling to those numbers and the person gave me different billing agency numbers.
Days have gone & I didn’t receive any statement or communication from HSBC. I thought that my account has been closed & that’s why I’m not getting the statements & was happy.
But since last 3 months, I’m again receiving the statements for the same account with interest & late payment fee only without any principal outstanding. When I once again called up your call center, they told me that my card account has been closed as per the HSBC bank data but they were not sure about the reason of the statements from the billing agency.
Again I have been asked to contact certain numbers of the billing agency in Noida & after that in Mumbai. This time I’m completely not ready to once again contact the billing agency for the same. If I’m the customer of HSBC, then it’s the responsibility of HSBC to assure all the things for closing the account & I shall not be responsible for any dues thereof.
I request you to please look into the matter and resolve the case at your earliest.
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