HSBC Credit Card
Billing issues

I have a HSBC credit card, which I was using from last two years.

Last month I got a statement stating that total amount to paid is Rs 1800 & also it mentioned a late fee of Rs Rs 400.but actually my purchase was only 1400.when I called customer care centre they said that I didn’t paid 0.28 paisa in last month so for that I need to pay Rs 400 as late fee. I was shocked, when I shouted, executive told me no need to pay Rs 400.after her confirmation I had paid Rs 1400 last month. I had paid bill amount one day late. This month again I got statement stating that my bill for this month is 986, but I didn’t did any transaction. When I checked with customer care I found all charges for late fee for one day including late fee for 400 (0.28 paisa).

Can anyone help on this issue, I really shocked & disappointed by HSBC service.

Regards

Prashanth