My name is Prarthana. I was issued a credit card (card number 4384591402857094) by HSBC.I misplaced my credit card in frist quarter of 2005.When I realised sometime in March/April that my credit card is missing from my purse, I immediately gave a call to the customer care to deactivate my card. They asked me to make a payment of Rs.786, which was outstanding on my account and confirmed that they would deactivate my account. I made the said payment (have a bank statement to support this transaction). However HSBC did not deactivate my card. Pls note that HSBC never bothered to send me any card statements or deactivation confirmation. Since i was not receiving statements, the logical conclusion was that my card had been deactivated and cancelled.
However, that was not the case. There was no action taken by HSBC after my request and payment and my card was not deactivated due to which it was misused by someone. Since then, HSBC has been after my life to make payment of sometimes 84, 000 odd, sometimes 64000 odd and now 36654. All this while, they have been calling and threatening me and my family and abused me as well.
I have written a letter to the Head of credit cards in HSBC complaining about this and requesting to furnish me proof that i have made all these expenses on the card. They have till date not been able to furnish any proof of such expenditure neither have they sent me any statements. I have confirmed to them that if they are able to furnish proof that I have made all these expenses on my card after it was mispaced and after my request for deactivation, then i am ready to make all payments and settle dues. After a series of threats and abuses done to me and my family by HSBC, they are now threatening to file CIBIL case in my name.
I am a finance professional working with a reputed organisation. HSBC has no right to defame and degrade honest citizens and harrass them like this.
Please help me out with this.
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