I've been holding HSBC Credit Cards (3Nos) & also have a Banking Account with HSBC for the last 10yrs, but its really a disappointment to note that the service level of HSBC has really been getting degraded. I spoke to the phone banking office Ms. Salma Mirza today with regards to Lfee & Finance charges on my card, since I've always paid in full & paid on time, but instead of expecting any help or assistance from her, she was rude & trying to advise me on my issues. Besides this whenever I request to speak to Supervisor unfortunately none of your Supervisors are available, as it happened this time that Salma refused to transfer me any of your Supervisors, since she said that all Supervisors are busy in a meeting & none of them are available to attend any Customers. I checked with her that HSBC Supervisors give more importance to their meetings rather than their Customers & she just refused to say anything further, instead suggested me to give a call back incase if I need to the Supervisor.
I know for HSBC it would be just another complaint for HSBC & may not at be important to you, but I've been banking with HSBC for almost 10yrs & thought of sharing my most disappointment interaction with HSBC. I assure you that within a week I would go ahead & cancel all my three credit cards & also close my two savings account with HSBC, Luckily I've some other good banks with good service & great offers at the right time. Suggest you to please go ahead & get some good service lessons from some of the other good international banks.
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