HSBC Credit Card
Card was canceled for unknown reason and credit amount was not refunded

Dear Sir/Mam

I am Piyush Sharma using HSBC Gold Creditcard (4384591392565301). I

lost my card in one theft case at that time I call in customer care to

block my card to prvent any

mis uses of card. Later On when I call again in customer care to issue

a new card I came to know that my card has been cancled by bank. I ask

them about the reason and they

told me that only only collection department can tell me about the

reason. In collection department executive told me that my card has

been blocked because I didnt make any payment. But since last 2 to

month total oustanding is in credit and that is 583.89 rupees. In my

current statement also its hsowing as 583.89 rupess in credit.

Previosuly I received one call from collection department and they

told me that some 400rupees is due for payment and that time also I

explained them that in my statement is

showing as credit then executive told me that in their system it

showing as due payment. Then I call in customer care and I explained

my problem to executive, she told me that

I have no need to worry since the due amount is in credit and She

asked my that in future if i receive such calls then I should asked

the caller to contact customer care department..

Now when card has been blocked customer care department saying that

I should call in collection department and they are not ready to

accept that my card has been blocked due to nonpayment. I speak to

customer care executive Mr Satyam Bhatt then I asked his to transfer

my call to his team leader and according to him his team leader

refuseed to take call since the card is in cancel status. Then he told

me that for further inquiry I have to speak to collection department.

Bank has denied to tell me any reason for cancelation of card also they are not ready to refund my credit balance.

Please Help me