With utter dismay I would like to inform you the following, which displays the kind of services HSBC are providing.
I am your credit card holder No. 4384 5999 9271 0946, I have even opted for two add on cards which were provided to me.
Due to unavoidable circumstances I requested the customer services to cancell the add on cards, with a specific mention about the cancellation of ONLY ADD ON CARDS, which was confirmed by the customer services that only the add on card would be de activated and my main card will remain intact.
In spite of repeated assurances by customer services, I was put in a worst ever embarrassing situation, which I had never faced in my life.
On 29th Nov evening when i filled up Petrol at IOC and as usually I intended to pay my bills with my HSBC Credit Card, to my utter dismay I was informed that my card is no longer valid. At that time I had not even had any cash left over with me as I was returning from shopping.
After verifying the same with customer services today i.e. 30th Nov, I was informed that the card will be activated only within 72 working hrs. Being a provider of services through out the world its surprising to know that the mistake committed by your customer services will take 72 long hours to rectify it.
It is surprising to know, I was charged a late fee for not paying my due amount within the specified time (due to my tour). In this circumstances what should I expect from you for the embracement I was put in.
I only intend to make you understand my position I was put in, but nothing else.
Kindly arrange to solve my problem immediately and save me from further embarrassment please.
Awaiting your reply
Yours truly
M Satya Prasad
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