I am working with Bally Technology, Bangalore. Initially we had a salary account with HSBC. That time we offered a Credit card from HSBC with NO CHARGES whatsoever due to "special tie up" between Bally and HSBC Bank, India. I got a Credit card for self, also, an add on card was provided "free of charge".
I opted for the card as it was free and carried no liability. The subject of membership fees was not mentioned by the agent.
No calls came to me from HSBC and no SMS.As I do not use credit card, the card remained unused.
Since, I don't use the card, i never bothered to look into the e-statements that came to my email address.
Suddenly in 16 months after the card was issued, I get a SMS that i am liable to pay around 2000 Rs. When i ring up the call center they say the charges are Membership charges along with the late fees for card.
The agent advised me to call the collection center. When called the collection center, they told me to call back the Call center. I repeated the whole story again to the agent, I was put on hold for 15 minutes with no response. They threw their hands in air and said they cant do anything.
The company never bothered me to inform that I was being charged. Also, what happened to the special tie up and special customer thing.
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