Sir,
I am HSBC credit card holder. i asked the customer care about my outstanding Rs.9110.53. i paid the full amount ie Rs.9120/- by cash and i submitted the broken cards to HSBC customer care (The Manager, Customer Connect, The Hongkong and Shanghai Banking Corporation Limited, No. 96, Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004, ) by professional courier on 01/09. They received the courier on 02/09. (I have the proof of delivery).but they said that they did not receive any communication for cancellation. and they are charging annual fee for my card & add-on card which was told to me that no annual fee for that card. (once they had added annual fee & service tax in my previous statement they reversed the entry). now they are saying that it can not be reversed.
In the mean time i paid cash Rs. 2500/- through my assistant. he put the covered cash in to chella mall ATM instead of Bank. Eventhough, they are appointing agencies to collect Credit Card Cheques
in the ATM Centres. The Cash has not been accounted in my account. they are not accepting cash at their bank branches. Who is responsible for the loss of Money?
I have paid More and More amount towards Late Payment fees & Interest.
They should reverse the Annual fee & service Tax and they should give "No due" certificate for me.
Kindly give me redressal for the above grivence
Thanking You
G.Venkatesh
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