Imagine yourself receiving threatening calls from some reputed bank like HSBC. Today I got a call from one of your staff member Mr. Nitesh Sharma (From number 91 11 45541712 @ 12:44 pm 4th July on my cell number 9810085288). Whole conversation was for more than 25 mins and ended very unprofessionally. Following is the summary of call:-
1) I was not comfortable talking to Mr. Sharma because of his limited knowledge of my issue and obviously because of his threatening language.
2) Mr. Sharma told me that he is AVP and he didn’t allow me to talk to his manager.
3) He told me that he will take me to court and will make my life miserable.
But this is one of the issues which I want to highlight in this letter. I am having credit card of HSBC from last couple of years and have received only 3-4 monthly statements. I contacted HSBC couple of times (through emails and phone) regarding this. Few of my emails written to HSBC with complaint numbers are attached.
As I was not getting my statements I very carefully made payments to HSBC with in 6-7 days of purchase. I will request you to refer my transaction details for this.
Last month someone from HSBC visited my home (while I was not in) and behaved rudely with my wife. He forced her to pay 700/- rupees. I was not in town for about 3 weeks.
Today on call Nitesh told me that I have to pay 4800/- rupees. He refused to tell me transaction date and informed me that purchase is of 1500 – 1800 rupees. As you can notice from my credit card summary that I have paid all amounts with in 6-7 days of purchase, I asked him to let me know when and where did I spent 1500 – 1800 rupees.
He was unable to provide me all these details. As per my understanding I have made payments against all purchase, but if I have missed something I should not be charged (that too with late fee interest) as I didn’t receive any statements.
Just because of non delivery of statements I have stopped using this card.
I spoke to Ms. Rukmani on Friday 4th July (on 044 39111217 @ 2:59 pm) and as per her advice I am sent this mail to nodal officer and awating some action/response from him.
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