Hi,
My name is Sameer Nadkarni from Pune. My greviance is that i took an HSBC Gold Credit Card as a "Free" Card (Corporate Offer) from the HSBC people in my office-Fujitsu Consulting India Private Limited, Pune in May. They promised me that it is a free card with no add on costs. Ialso have not applied for any insurance against this supposedly "free" credit card. I actually received the card at my home only in August. The real problem-Till date i dont have the credit card pin no and i have not made a single purchase and transaction on this card as of yet. I also received the first credit card statement in four months in my office by post stating that my outstanding payment due against my credit card is 3, 839.75.Since, May the bank authorities have wrongly charged me Repayment protection premium of 505.62 and late payment charge of 400 every month which along with service taxes has now added to an amount of 4, 420.74.On top of this, my card facilities are suspended and the hsbc guys have sent me an intimation in the credit card statement that i have to pay this outstanding amount or else my account will be passed to an external collection agent.
I first took up this matter with the local HSBC Call Center:020-66028686 in Pune. They told me that the card is closed and the matter now rests with HSBC Collection center in Mumbai-022:66667070.I called up this collection center and the csutomer service rep told me that since i have not made any purchase on my card his supervisor/agent will waive of the wrong dues assigned to me and i will not have to pay a single rupee. He gave four local (pune) numbers:020-66011422 (Wrong Number), 020-66029737, 020-660297371 (They never pick up the phone or are always engaged), 020-660237975 (Again wrong number). The matter is not solved since one month. AI got my credit card statement with dues agian. I again called up HSBC Pune Call Center:(020-66028686). Somehow, i managed to get a complaint registered with the customer service representative that my problem is not getting solved.she gave me request id and told that she has registered my complaint with collection agency whose phone number is 020-66029737.REQUEST ID:071020084982.Please help solve my problem and waive off my outstanding dues. I also want to close this card once and for all.
Thanks,
Sameer Nadkarni,
Pune.
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