I have been a credit card saying a lifetime free one. After one year HSBC started charging. When I called up customer care they said that they will revert back the amount. That never happened. Further they have added charge penaly interest.
Now every day twice/trice I am getting very rude mannered call from recovery agnent (no. 91 11 45023937, 91 11 45023956) naming Mr. Suresh. and others. They are not agree to listen to my problem but keep on thretening me.
One month back I paid Rs. 1000/- to recovery agent and they told that they will settle my card and close it with any further disruption. I never get any settlement letter.
Now they are saying I was fooled for the Rs. 1000/- Still I need to pay 19, 000/-.
I am totally peaced off on this type of behavior from HSBC bank.
When customer care told me they will revert back the charges then why the recovery agent is forcing me to pay. Morover they was no statemnt from the bank for last one year.
I have given letter to the bank to close my card. But never happen.
I want the card to close immediately. Already I paid Rs. 1000/- extra which I never borrowed from the bank.
My card no. is 4384 5999 1463 1030
Regards,
Ayon
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