I was approached by your executive at the Westside store sometime in the month of July to offer me a free for lifetime gold credit card. He said it was a special offer for the Westside customers who buy beyond s certain limit.
He collected my Westside bill and a copy of front and back of my driving license attested by my signature with the bank application form and said that the bank would just make a verification call on my mobile post which a gold credit card will be sent to me.
The bank made some calls to me asking me for further documents to be submitted such as PAN card, Copy of any other card with another bank thereafter which I refused to give as it was against your offer and was a clear mis selling by your agent. I then asked your representative that I would not be interested in taking a HSBC card anymore and to cancel my application.
On the 11th of August I received a computer generated letter from your bank stating you would not be able to issue me a card as my credit profile is not in line with your lending profile.
I am a Platinum Plus card holder with HDFC Bank for over 2 years and was a gold card holder earlier with the bank for over 5 years with a current credit limit of 2 lakhs with an excellent track record with the bank. I also hold an ICICI gold credit card with a credit limit of Rs 50, 000 and do not have any issues with that card too. If so these banks would have cancelled my card long time
You have absolutely no right to insult me and tarnish my image stating that my credibility is not suitable for a bank especially after you have harassed me a number of times and I have declined your card.
I demand an explanation for this letter and a suitable compensation for the same.
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