After series of plea to the HSBC Customer care team and the HSBC dispute department to sort out a credit card dispute is in vain. The HSBC credit card that I was holding is since 07 having Card number: 4384 XXXX XXXX XXXX. (Expired on 07)
1) Jun - I moved to USA and used to access my HSBC credit card account thorough online banking. However after some days HSBC made compulsory use of secure digital device for login into online banking. When I requested HSBC Customer care team to send me the device at my USA address, I was said this can not be delivered to USA address. So I was not able to login to online banking for my credit card. Hence I requested customer care to cancel my card as I was not able to see the transactions in my account. I also ensured that there is no outstanding with my credit card account and was confirmed the same from customer care. Also I was confirmed the request has been taken care and the card will be cancelled.
2) Jun - When I came back from USA, I called up bank to issue me a credit card and to my surprise there was an outstanding of amt Rs. 112944.00 and following this I received a letter from HSBC to pay the dues. After my discussion with customer care team, I was advised to send a written letter to bank mentioning my concerns.
3) 07 Aug - I submitted a written application to bank mentioning my concerns.
4) 31 Aug - I got a response from Bank which was not true for my account and was advised to contact Mr Himanshu Bhattacharjee on 022 - 67115651 towards settlement of outstanding dues. I called up Mr Himanshu and after waiting for 3 months and calling many times, I was said, this is very old a/c and it is closed and will receive a call back from HSBC. But no one from HSBC called me.
4) Finally I registered a complaint with Banking Ombudsman regarding this issue but did not receive any satisfactory response as they wanted an written evidence to prove my request for cancellation of my card. (P.S - I have cancelled 3 credit cards so far but do not have any written evidence. I used to call customer care and the request has been taken care of.)
5) 04 Feb Received a letter from HSBC saying the renewal card was delivered to my mother (She has never been to Thane, Mumbai in her life) which is not true and 3 transactions were mentioned in the letter and those transaction dates are in month of Aug which is after expiry of my credit card which I was holding.
Here is my concern-
I requested customer support team to cancel my credit card after I reached abroad and I was confirmed that the card has been cancelled.
If the card was cancelled, then why the renewal card was sent to my address?
None of my family members was staying at my address during my absence in the above mentioned periods (Jun Jun), so the question is how it was delivered to my mother at my mailing address though she was not available here.
Also When I received my HSBC card for the first time, I was asked for Photo ID card by the courier person. Then why the renewal card was delivered without seeing my photo id?
Also I updated the bank my USA address along with telephone number before canceling the card. But the bank never contacted me at my USA address or called me. Only when I came back to India and called up bank, I came to know there is an issue.
6) 25 Feb - Banking Ombudsman advised to approach some other forum for this issue.
7) Sept - I moved to USA and came back in March
8) March - I received another letter from HSBC for an outstanding amount of Rs. 229, 209.77 from the bank.
To put a note to this I just wanted to inform that I do not have any outstanding dues from any bank so far.
I had 2 Personal loans from Citibank and Standard charted and Loan accounts closed successfully after the payment.
I had Credit card with ICICI, Citibank and Barclay. However now I have cancelled these credit cards after this issue with HSBC and there is no outstanding. Also I do not want to go through the mental harassment like this by using these credit cards.
I have a home loan with ICICI bank and installments are being paid without a delay.
Also in USA I have a very good credit score (780)
Request you please look into this matter and advise what should be my next step.
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