I am a Indian Govt. employee. The HSBC Credit Card representatives almost forced me to get one HSBC credit No. 4384 5999 9387 9211 with false promises. They issued one add-on card in my husband’s name without my approval/knowledge. They told repeatedly that no annual fees will be levied and those are lifetime free cards. But within a short time, they started sending statements showing dues against my cards. I have not used the cards for once. When they promised the cards to be absolutely free, how can they levy the annual charges within a few months? This is total harassment and uncalled for from a Bank of international repute. Repeated attempts to contact them on phone went futile. Ultimately, when I went to HSBC Branch (Barakhamba Road, New Delhi, India) with my complaints, they connected me to one of the customer care executives. I informed her of the whole story, got my cards cancelled and sent my mutilated card with the add-on card on August straight from HSBC Branch to their Chennai HQ.
But my agony does not end here. I am still receiving calls from the recovery agents & statements showing annual fees of Rs. 3939.58, may be with late fees also (no explanation given on statement).
I therefore request you kindly to stop sending any statement against my cards which are already cancelled and returned. The calls from recovery cell should also be stopped IMMEDIATELY, which is causing great deal of harassment and pain to me and my old and ailing parents.
Hope you will look into the matter to relieve me of my tension & pain.
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