Please note I have received a SMS on 22.11.07 at 10.27am regarding the payment of outstanding against my card No 4384599910116887 for the period 21.10.07 to 20.11.07
1.As per the SMS the Amout outstanding was 12256.00 and the last date was 12.12.07
2.I have not yet received the Physical Statement and the details of my expenses for which you have raised the bill and I have paid the same with good trust that you will courier me the same (based on my call to your Customer Care on 12.12.07)
3.On 12.12.07 I have paid Rs 12500.00 without getting the Statement and details.
4.Since then I have spoken three to four times to Kajol at your Call center and Madhushree at raipur on 12.12.07 and 30.12.07 etc, they have also promised me to send both the hard copy and soft copy, But there is no respose on this till today.
5.This is not expected from a MNC bank like yours.
Being a customer I have every right to ask the detils of the statement.
Prior to this I had requested several time for the statement for the period 21.9.07 to 20.10.07, which was my first statement.and received a duplicate bill.
Since then on protest, I am not using your card and I will surrender the same due to the bad services from you.
But I need the statement for the period 21.10.07 to 20.11.07 for which I have paid Rs 12500.00 without getting the Statement and details. If not received the same within 10 days I will go to RBI and consumer forum for the same.
I have also spoken to Mr Amit in the month of January at raipur but I have not yet received the same till now
With Regards
Sujit Kumar Sarangi
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