Respected sir,
Myself Aniruddh I have purchased my HTC TOUCH DUAL on date 6th January after purchasing the phone may be within two months means in Feb i had a problem of charging that when i charge my phone it gets hot and the orange light which is shown while charging starts blinking and charging is just stopped, I came to service center RT OUT SOURCING SERVICE LIMITED IN AHMADABAD but when i showed them my phone i didn't get hot that time i was asked to take back on next day it again got hot so i came again that time also didn't got hot so i was told to keep phone under observation for a weak i kept there but they told i didn't get hot but when i got there to collect phone i just tried to charge in service center and i got hot so showed then that see i is getting hot they told they will send it to Delhi as they can't solve over here so i told ok they replaced my "MBD" and gave me back from Feb it came back to me in April and when i was testing phone in service center i found out camera didn't work so i told that instance only before making my job sheet they again told keep phone and i got my phone repaired on 24/4/08 it was with service center from Feb nearly last weak to April last weak so nearly 2 months.
Again i had a problem with phone that when open the keypad sliding keypad screen calibration got gets lost i didn't work properly i showed then on July first week they told that they wold check it and reply me after a week i contact them at that time they told it needs to be sent to Delhi i told ok send it IS IT SO THAT YOU CONFIRM TO CUSTOMER BEFORE SENDING TO DELHI IF IT'S SO THEY MIGHT HAVE CONTACT ME WHY EVERY TIME I NEED TO ASK. After a month or so when i inquired about phone they told there is problem in FPC cable and this was told from Delhi so don't Delhi people repair the phone just say this is problem solve it is it so after that i was again asked to wait but later i got a reply which was shocking that company is not sending them the cable they are doing mail daily so i was told to wait i was tired so asked the company by calling on toll free no. 1800 11 3377 they told me they would look after my case and will call me but no one called me from Delhi also i was told we will call you but no one did the names who told me was MR.ANSAR & MR. GAURAV so every time when i call service center no. i was made on hold for 20-30 Min's i was calling them for providing Ahmadabad service center FPC cable which wasn't my responsibility is it my responsibility?
i think it was mine as i needed the phone to be repaired and at last when they sent the cable Ahmadabad service center people told there is problem of cable there is another problem while for this whole process that from Delhi which is they sent cable i daily called them that SIR HAVE YOU SENT THE CABLE after sending parts in courier via air it takes TWO DAYS TO A COURIER REACH AHMADABAD Via AIR i haven't heard that it take two days.
Again the phone was sent to Delhi and at this time i had call from Delhi i argued with MR. Gaurav and Mr. Bharat bhai that now i don't want that phone i need it to be replaced (means "Swapped" in service center people language) but he told me he needs to ask and after that he assured me and gave a commitment that it would be swapped but it will take time of 4 days i told ok after 4 days i called him again on toll free no. to ask status he told that i need to talk to Mr. Gaurav gave his no. he also made many commitments of giving me phone in 4 days, 2 days, 1 week etc. as he was in Bombay so i think if he is not over there no courier was sent and if courier is sent i might go to wrong place and many more tricks to fool me and at last got phone on 27/9/08 and at that time when i got phone on the next day i got problem of charging A SWAPPED PHONE HAD A PROBLEM OF GETTING HOT WHILE CHARGING AND AGAIN SAME PROBLEM AS I FACED IN FEB IT STOPPED CHARGING. I again call Mr. gaurav got number of Mr. Umesh. He also swapped my phone again gave many commitments to about getting in 2 days and 1week need some time like that when ever i got phone it got hot they had told that they personally checked it but when i got the phone on next day or the day itself when i charge it got hot i had talked to many person such as Mr. Umesh, Mr. Sanjay pandita, Mr. Suhiyog, Mr.pankaj and many i think may be all the person in technical department ever time new person handles my case and says i need time i don't know that do you have any record or not can't they check records.
Recently in December when i called Mr. Umesh he told my board and all parts has been dispatched on 31st December and i will get in two there days but the courier was not been reached in Ahmadabad till 6th Jan. I got it on 7th Jan Mr. Ravi gave it to my dad on 8 pm and i got in my had at 10 pm at 10.30pm i had message Mr. Umesh, Mr. Suhiyog and to Mr. Ravi that phone has a hanging problem i had format the phone with factory restore and still it got hot so next day i was asked to give it back to service center from that day Mr. Umesh is not picking up my phone not replying of any sms so what shall i consider it is he hiding of his responsibilities i had told him call on any time on Sunday also. Whenever i tell him about my issue he says don't worry i will extend your warranty what shall i do of warranty without a phone.
Till now my phone is with service center it has been too long time please sir do some thing.
Sir my phones board has been changed 7-10 times & phone has been swapped 4 times but frankly speaking i really don't think they are swapping my phone i think they just exchange my board with other customers and give them mine because i don't think after so many replacement a phone doesn't work or admit the phone has a manufacturing defect.
I don't know that i have bought phone for you people or myself because from day i have purchase i am having problem only.
Please tell who i need to talk with now.
Aniruddh
91-9824066399
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