Dear
Mr. Sunil Prakash/ Executive
Consumer Forum
Hereby i would like to show my grievance towards the handset provider HTC and his service and customer care provider "Sheetla Communication- Gurgaon".
I had purchased the HTC handset P3350 from Reliance digital- Gurgaon, on the 3 month emi and with 1 year warranty. Just after the purchase with in 1 month the set got the problem of camera setting and than after smaller setting problem.
on 14th sep the set got the charger jacket damaged, which i deposited to sheetla communication, and after 5 days i.e on 20th september it had been handover to me at 5pm with the deposit of Rs 1050/- (although it was under warranty) the next day, with no clue, how my speaker stop working. I hardly used the set for an hour.
Now till date with the constently follow-up on phone (with no revert back) with the executive of sheetla communication, i had not received the set but the wrong commitment daily with them. Infact nor any one is giving me the call regarding its status. Infact the sevice provider like sheetla are using the sentences " Agra aapko jaldi hai toh okhla se le aaye". If i need to go to okhla why i am going to these service provider, isn't it better to go to okhla and get it done there.
I reside in Gurgaon DLF Ph -4, and it takes me 1/2 hr to go to "sheetla communication", and once i go i never had the satisfactory response from them. The executive there nor pick the call nor tell the exact status of the case.
I had been going through the mental harrashment for the last 1 month because of the HTC handset provider and there service provider" sheetla communication". Never was aware that i had purchased the worst ever handset, and definately not refer anyone to buy this. I had been paying my EMI 5000/- and GPRS fee 500/- for the last month although the set was not with me.
I would like to case aginst the HTC to select and recruit such service provider who are not customer friendly and nor proffesional to treat its customer.
Please help me in this case. In case require any bill or documnet, let me know of the same.
Regards
Heena
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