Hi, I had given my mobile to your Service Centre in Pune on 18/07.They said me it will be done within two working days but it was not done. After calling them for a week there was no answer. Then I had to personally go there to check what is the problem on 20/07.They said their telephone was not working for 2/3 days but I was calling them from about a week. Then I enquired about my phone they said me it will be done in 10 mins as the part which was destroyed had just arrived. Then I took the Managers number (Manoj) I called him up he said it will 1 or 2 days and they other guy says 10mins. Both were giving wrong information, I waited there for about an hour and later he says it will take time. Is this CUSTOMER SERVICE you provide. Then I called Viraj on 25/07 he did not answer the call. Later i had call Manoj (MGR) he said he would look into the matter and give a call back. I have not received a call from their side. Today (30/07) I called up Viraj at around 11.00am he said that the phone is ready and he just has turn it on and check it and will give a call in 10 minutes received no call from their end. I think it is their responsibility to give a call at least. PATHETIC CUSTOMER SERVICE.
I have received my mobile on 31/07.There is a crack in my mobile now what should I do about it? Hi Manish, I called up the Manager (Manoj) he said me to submit the mobile. When I call up the Customer Service Centre the phone is always busy. Called up Viraj on his mobile phone it was busy called up after 2 minutes his phone is switched off. Why is it so? Could you please escalate the issue to your supervisor. I don`t think it is going anywhere. It is been two weeks i have not been able to talk to your Customer Care Centre. I want an immediate action to be taken or can you give me call regarding the same on 9860084535.. I visited your service centre on Saturday ie 08/08.They said me that the handset was cracked earlier and I don`t think so. They do not pick up the phone they say that the phone is dead but on saturday i was allowed to go in the working place and i saw that the phone was fine they were just not answering the phone WHY is it so. I don`t think you will be able to resolve my issue so escalate the issue to your superiors. I have given my handset once again to change the keyboard they told me they will give it on tuesday let`s see. I want my cracked panel to be changed. Reply I had given my mobile on 8/8 to the service centre in pune for change of keyboard. They said me it will be done on tuesday but now they say the part is not available. What the bull shit is happening? You want the job sheet number have you not checked the attachments or read the mail. the first job sheet number is 1522 and second is sis090808024. can you tell me a number or email address so that i can talk someone in USA.Inspite of talking to Gaurav Rathod and Rakesh there has been no action taken on your end I think this is the reason why India lacks behind. Commitments made are never taken care of, Gaurav said me he would give a call before 6.00pm on 13/08 still I`m waiting for his call. Rakesh a great person has never responded. This is the customer service you provide. I talked Mrs Chaudhary on 22/08 she said me you can collect it on 24/08.On 25/08 I went to the service centre to collect the handset to my surprise it was closed. Then a person comes out I asked him is he an employee of HTC he says NO I`m a relative and has come from ahmedabad. Later I went inside created a chaos the same person comes in his name was Hiten Patel. I think this is the worst Customer Service provided.
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