Dear HTC service Team,
I bought your Product by going through the manual updated on your Website. It was a sheer dissappointment to me when actually using the product i found out that the product does not support 3G, and it is merely a 2G phone with only EDGE facilty, whereas your product documnetation clearly states that it is 3G enabled. Going further with the product documentation, it also stated how to use a front camera for Video call, but unfortunately i did not find that either in the product. Though it is shown in the block diagram in the manual.
I feel i have been cheated with misleading information being posted on your manual. I have been using 3G enabled phone from the past, as i frequently travel on onsite deputation. Going by your product details i bought your phone for hefty 25K, but it has made me more of handicapped, rather than Tech savvy.
MOreover it is supported with a pathetic battery backup, which do not last more than 90 minutes when on a call or on any Web enabled application.
Kindly let me know what resolution do you provide for this sort of issues, which add to the misery of your customers.
Please see the detailed Product information
S/N: HT834KL02675
HTC Touch DIAMOND.
Jagjit Singh
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