From
Prof. Dr. N. Murugesa Thanu, cell 9486254664
Principal, ACT College of Engineering & Technology,
Nelvoy 603 107, Kanchi puram (Dt), TN
To
Hyundai Motor India Ltd. Phone: 011-695-9110 Fax: 011-695-9020
Marketing & Sales Headquarters,
A-30, Mohan Co-operative Industrial Area Phase-1,
Mathura Road New Delhi - 110044
REF: S4206-90703174 dated11/08
SUB: Requisition to consider the customer complaint- reg.
Sir,
I have purchased my i20 Asta (TN 19 Z 2234) from Susee Cars Pvt. Ltd, Velore through ready cash on 03/07. As I paid the prescribed amount, I was given information that I will get the warranty for 3 years. But today (11/08) I got an intimation from Hyundai Motor India Ltd that my i20 (VIN MALBB51BR9M066557) third year warranty is only up to 60 thousand kilo meters. But while collecting money, the dealer did not mention this kilometer condition. So as your valuable and value added customer, I am not fully satisfied about your new condition. So I wish to withdraw my 3rd year warranty. I request you to kindly return my money and implement your new rule to new customers and not to existing customers. Expecting your positive and early reply.
Regarding this problem, I talked to the Mr. G Shankar, Senior Sales Manager, Susee Automobile Pvt Ltd, New By Pass road, Vellore 632012 (TN). He promised to inform this matter to Hyundai Motor India ltd. Marketing & Sales Headquarters, A-30, Mohan Co-operative Industrial Area Phase-1, Mathura Road New Delhi, office. I did not get any right solution and reply from his end. And I dialed to 1800-11-4645, 098-7356-4645 and told my problem to customer care executives to register this complaint. Could you please consider my request and give a solution to my problem.
Thanking you
Yours sincerely
(Dr. N.M. Thanu)
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