Dear Sir/, Madam
I would like to inform you about extremely bad experience which I got after subscribing HUTCH-VODAFONE corporate plan.
I have been using AIRTEL for last 5 years and having great experience of service & connectivity all along.
For my recent project assignment in Basngalore My client gave me HUTCH POSTPAID CORPORATE CONNECTION. Once my connection activated on 10th Oct or so still I donot have STD facility activated. In this regard I called you so mentioned customer care no. 111 on13th October at 7 PM. The gentleman who responded the call told that this is not the right no and call on 9886098860. Again I tried 9886098860, the pre recorded messg come repeatedly "THIS IS NOT A VAILD NO." Again I called 111 and this time the gentle man responded. He told me that my STD would be activated within 7 days after verification. May I ask that what this verification is for? Once before giving the connection you already verify the prospective customer then why you harras him again by not activatng STD that only on P&T no.?
By this does not you violate any customers right and deny him the rights which he deservs after paying money.
2. Does not you create hinderance in the business of Govt owned P&T connection by not allowing STD calls from your network?
3. Are notYou also trying to degrade the benifits we get from P&T Service providers like BSNL?
Anyway I got some hope after that call. My connection was verified on 14th by some gentleman who cam to my residance on 14th October at 3 PM. As per the so called policy of your services now I thought that my services will be started by monday 15th Oct. But I am sorry that the service not activated till now (18th Oct 14.30).
Again I lodged a complaint on 15th Oct evening. I received a call from your service centre today 18th Oct at 9.43 AM from your executive Noorie Zaheerand subsequently from a male executive. I explained my worry to him but he kept on telling isit so? isit so? and at last he told thatI would talk to My backend technical person, I will get back to you.
I now feel that that help won't come to me, .
I cannot see any option in your portal where I can change my talk plan also.
In view of this I had also requested to you in my complaint to just stop my little services which is as a token provided to me as I would surrender my services.
I beg you please stop my services and billing from now onwards. My request is not superficial its literal begging on my hand on feet.
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