I ordered Hyundai Slim Phone on 23rd OCT 07 But till today my ordered product is not delivered to me. I have made this complaint many times and mailed on your customer service e-mail ID 5-6 times but not getting proper reply. Your customer service nos. are always engaged. after tyring 50-60 times i got the no. only once and the executive were helpless to do any thing, I asked them that transfer line to your manager Mr. Luv, but Mr. Luv didn't attend the call. they took my mobile no. and asked me that Mr. Luv will call you, but he didn't call me. I always have to make STD calls to contact your nos. and your executives don't understand the problem and cut the phone line without informing me. or they put me on hold for a long time. I called two times to Mr. Luv, he told me that he is not well. he'll call me tomorrow at 12.30 I waited but he didn't call, I again called your executive and asked him to transfer the but Mr. Luv was not ready to talk, after my request again and again he took the call and told me that actually the fact is stock of Hyundai Slim Phone has been over, I asked him that you should inform me earlier back. Then he told me talk to my executive, i asked him that your executives are not giving me proper answer and i want to talk to you only, then he told me. Then without informing me he handover the phone line to the executive, I asked him that I want to cancle my order and in how many days you'll refund my money back then he put me on hold. I waited for almost 5-6 minutes but he didn' t turned up. then I cut the phone, I always told to your executives that your customer service nos. are always engaged and I don't have time to wait to get the line connected. And I told them that I always have to make STD calls ans it costs me. Your executives and Manager Mr. Luv have been lingering for a long time and you people debited my credit card on the very first day of order, and not delivering the product. I asked your executives and Mr. Luv to provide me the name contact no. and e-mail ID of your CEO / Directors, but they didn;t give it to me.
When I ordered Hyundai Slim Phone your executive Ms Matty took the order I asked her that is there any service centre of Hyundai mobile in Ahmedabad, she told yes, But yesterday Mr. Luv told me that we are importing this product and there is no service center or showroom in Ahmedabad.
Since inception I am getting wrong comittments and I am not getting my product, Now I want to cancle my order and my money back.
waiting for reply
Vikas Saxena
Mobile - 9327902584
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