I have bought a Health Insurance policy from ICICI Lombard (Policy No: 4034/FPS/02200268/00/000) FOR Rs 3, 00000 ON 21st MAY 07 to 20 MAY.
Total Premium Assured to me was Rs.11331.00 for duration of 24 Months I submitted 17 EMI OF 24 Emi.
Bank assured me that Rs 472.12 would be deducted every month up till 24 months from my credit card (card no: 4477470250129005), Interest free.
But Bank went against there assurance & get Twice Emi deducted every month, for single policy.
Rs 497.81 EMI PRINCIPAL on 18th of every month.
Rs 69.90 EMI INTREST
RS 8.64 SERVICE TAX
Rs 505.02 EMI PRINCIPAL on 20th of every month.
Rs 70.92 EMI INTREST
RS 8.77 SERVICE TAX
Note: Since 21 May up to 21 Nov I am paying without any default.
I personally went to Icici Lombard office in Borivili (west) branch and submitted the related Complaint and supportive credit card statement to the Executive, He confirmed me that I am holding single Health policy of Rs 300000.
I called up Icici banks customer care executives & send many mails regarding this. But I did not get any satisfactory answers from them. Regarding my problem of wrong deduction.
Company should take it seriously; it is the matter of, A Company's wrong assurance.
I feel like cheated with company and get the feeling that after having policy received they even did not care about the customer, they completely forget & try to ignore him. On the other hand they publicly shout & try to convey the message in market that they care the customer better than anyone.
When I call there customer executive they talked with me in a very rude & improper manner & said that I must have taken 2 policies on the same day and same time with same name, and Bank could not return my money as per their Company's policy.
I want Company to take prompt action in this matter and assured me that they will return me my complete money without any kind of deduction.
Please do the needful and reveres above mention amount extra paid by me in my account.
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