ICICI Bank
Credit card

Dear ICICI,

I swiped my CC 5011 for 2760/- dated 8th July for Levi's- South Ex (Merchant). Levi's has ICICI EDC machine. As per them error "ERR" occured on the machine & transaction was not successful. I paid the amount in cash to them. When i called ICICI CC customer & confirmed about my transaction, I came to know it was successful. I contacted Levi's regarding the transaction & came to know that they have not received the amount. On my request Levi's checked there batch reports to confirm the same but they informed me that they have not received any amount. I have been calling ICICI CC department since 8th July to report the "DISPUTE CASE" but are not doing it. I really need someone should address my problem ASAP as there is no one to listen.

Regards

Sumit