I'm a credit card holder of ICICI bank. My card no. is 5176 xxxx xxxx xxxx. An unauthorized Transactions was done dated 29/04 on my card account.
The details are:
Merchant Name - TATA SKY LTD.
Transaction Date - 29/04
Transaction Amount - 1500.00
Service Request (SR) No. - SR64994608.
I was informed by customer Care unit that my complaint will be resolved within 60 days. I continuously contacted with customer care unit by phone and e-mail. Again they told me that complaint will be resolved within 90 days. My complaint is under processing. It is going more than 5 months and my complaints has not been resolved yet. In between these days also false deposit was happend. I deposit 2 months as asked to pay the minimum amount. The day one when I complained, I told to resolve my issue and settle my account.
My card has been blocked in the month of May. Neither I'm getting card facility nor the complaint has been resolved. Interest is increasing day by day. The amount became too much which I'm unable to pay at a time at present.
When I contacted by phone or email, everytime I'm told that my complaint is under processing and issue will resolved soon.
Please suggest how this will be resolved. Whether what I have to go for further processes.
Regards,
Abhay
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