On 21.06.2009 we deposited Rs.500/- in ICICI bank ATM (1000 X 4 = 4000 and 100 X 10 = 1000) and on 26.06.2009 at 8.30 PM when i was checking my account through net banking i found Rs.4000 /- has been credited. I immediately called up ICICI phone banking officer and he suggested me to logged a complaint in the Branch where we have a account. On nex day 27.0.2009 early morning we visited the Kalyan branch and logged a complaint. The person Mr. Pankaj told us that he can show us the clipping and it will take a 2 to 3 working days. But till 15.07.2009 he nevered showed us any clipping inspite of we visting branch 6 times.
So we wrote a mail to [email protected] on 15.07.2009 and even customer care is also harrasing us & till date they have not shown us any proof.
Attached is the communication which we are having with customer.care and everytime they comeback to us inform that they need some more days. I don t understand our complaint is now 60 days old and they have not yet solved it. Read below the whole communication we had with the bank.
{Dear Ms. Bhanushali,
We wish to inform you that we are awaiting the revert from the branch. We will update you with the status once we got the confirmation from the branch. We will update you by August 21.
We request you to provide us with sufficient time as mentioned above, to resolve your query. If you need any further assistance, please get back to us.
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Bhushan S.Indulkar
Customer Service Executive
ICICI Bank Limited
&--Original Message&--
Subject: Re: RE: level1complaint/ Savings Account
Dear Bhushan,
On 12/08 you reply that you need 4 working days more. On 18/08 you again reply you need 4 working days more and again today 20/08 you reply you need 4 working days how many more 4 more working days you need. Will there be final date or we just have to rome around and around.
In the mean time i found that the Branch Manager Rohit Gupta has be transferred to other ICICI branch and i think in the next few days Pankaj Balarao will also be transferred and then you will simply close our complaint (Which clearly indicates that your customer care should be renamed as Employee care). I did n t expected that a big bank like you will harass there old custmer (for past 5 years) having multiple products from ICICI bank. If you needed the donation of Rs.1000/- you should have told us there was no need of cheating us.
I am really upset the treatment i am getting from you.
On Thu, 20 Aug 10:59:38 0530 wrote
>Dear Ms. Bhanushali,
We wish to inform you that we are awaiting the revert from the branch. We will update you with the status within 4 working days.
We request you to provide us with sufficient time as mentioned above, to resolve your query. If you need any further assistance, please get back to us.
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Bhushan S.Indulkar
Customer Service Executive
ICICI Bank Limited
Original Message&--
Subject: Re: RE: level1complaint/ Savings Account
Dear Shreekanth,
>
>How many more couple of days you need to sort out our issue. My complaint is now more than 40 days old. It seem that your senior officer will be born today and it will take more 25 years for him or she to contact us. I want my 1000 Rs. back.
>When there is any mistake from us u people directly debit our account with out any delays, but when it comes to your mistake you just keep sending us mails and telling that it will take couple of days more.
>
>Kindly revert us with final date, no more diplomatical answer like we will get back to within couple of days. If you can t solve it than please confirm as we can then approach the consumer court.
>
>On Sat, 01 Aug 07:59:49 0530 wrote
>>Dear Ms. Bhanushali,
>>We have looked into your concerns and request you to give us few more days to get back to you. Please accept our apologies for the delay. A Senior Officer will be attending to your complaint and will update you on the resolution at the earliest.
>>Sincerely,
>>Sreekanth BCustomer Service Manager
From: vaishalisbhanushali ([email protected])
Date: Wednesday, July 29 06:37 PM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected])
Subject: Re: RE: level1complaint/ Savings AccountAs promised below you confirmed that you will get back to us on 25.07.2009 but till date (29.07.2009) you have not replied us, which clearly indicates that the manipulation was done at your end. For the last more than one month you people have harrased us alot. Now kindly return my Rs.1000/- ASAP and also i put a claim on you for Rs.150/- as the charges spend on travelling for visiting branch. and claim for wastage of time. Failing which we should be left with no option but to approach the respected Consumer Court. Hope you will do so soon.
>>
>>We have been banking with ICICI for past more than 5 years and you people treat your old customer in such way has upset us a lot.
>>
>>Your customer care should be renamed as employee care
On Thu, 23 Jul 17:24:47 0530 wrote
Dear Ms. Bhanushali, Considering the time taken and the multiple interactions made for this complaint, we have placed your concern at top priority with the Reference numberSR113386431.We will write to us with the status by July 25.We regret the inconvenience caused to you.
Sincerely, K Vinod Kumar Customer Service ManagerICICI Bank Limited"ICICI
From: vaishalisbhanushali ([email protected])
Date: Tuesday, July 21 01:50 PM
To: [email protected] ([email protected])
Subject: Re: RE: level1complaint/ Savings AccountDear,
I don t agree, why you are not showing us the clipping.???
Also my complaint was against Mr. Pankaj, Mr. Rohit Gupta (Br. Manager) and Mr. Vaibhav. After logging my complaint on 27.06.2009 Mr. Pankaj took my mobile number and told that he will call back us within a day or two but he never called back and when i visited again on 30.06.2009 he told us that they he didn t called back as they were many other complaints for same reason and the bank is handling it and he will get back to us. But he never gave me a call and again we visited the branch on 04.07.2009 and Mr Pankaj confirmed that there were was a error and the Rs.1000/- will be credited to our account by today afternoon, but till 08.07.2009 money was not credited to our account. Pankaj never had a courtesy to call back us and did n t have the shame to apologies for the same. On 08.07.2009 when we again went to bank he took us to the branch manager and they both promised that on 11.07.2009 they will take us to the agency office and they will show us the clipping and on 11.07.2009 when we contactedt Pankaj on his mobile through the Branch Manager at Ulhasnager he promised that the on 15.07.2009 he will show us the clipping. When we reached the branch at 9.45 AM Pankaj informed us that we have to wait for 45 Mins as branch manager Rohit Gupta will come with us to the agencies office. My complaint is against Mr. Pankaj for harrassing me a lot and also agains Mr. Rohit Gupta for not attending the old customer who have the relations with bank for last 5 years. Also I didn t found mr. Vaibhav in his cabin so i was not able to complaint against Pankaj and Rohit. Now i am left with one option of lauching a complaint in Cusomer Court for harrasment by Mr. Pankaj. As i have visited 6 times to your branch just because of negligance by Pankaj.
I am very much upset as i have the account this account for past 5 years. Also i have 1 more saving with your Thane branch. I have FDS. RDS. with Icici bank also we have ICICI MUTUAL FUNDS, WE HAVE ALSO ICICI PRUDENTIAL POLICY, WE HAVE ALSO PURCHASED GOLD COINS FROM ICICI ON DIWALI.
SO I WILL LAUNCH A COMPLAINT WITH COUSUMER COURT AS I HAVE WASTED MY TIME AND MONEY FOR VISTING 6 TIMES IN BRANCH. ALSO IT TAKES 25 RS.FARE TO VISIT THE BRANCH IE 25 X 6 = 150 RS.
on Mon, 20 Jul 14:00:02 0530 wrote
Dear Ms. Bhanushali,
As per the confirmation with the department concerned as per the video clipping an amount of Rs.4000 (Rs.1000*3 and Rs.100*10) was deposited and accordingly the same was credited. We understand that our branch officials have already contacted you and confirmed the details.
Sincerely,
Sudhir Kumar
Customer Service Officer
ICICI Bank Limited
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