Sir/Madam,
With due respect I wish to state that Bharat Sanchar Nigam Limites (BSNL) had Started a special offer of Call Now Card on purchase of these cards on line.
This was a special Holi Offer on Purchase on 22nd and 23rd March only. This offer was also advertised on News Channels and Internet site of BSNL (www.bsnl.in). Under
This offer a customer was to pay Rs.10 (Rs.11 with taxes) for which he was to be given a Call Now Card of the calling value of Rs.100.I made two payment. One on 22-03 and second on 23-03 and the payment was also confirmed by BSNL Site and My Punjab National Bank Mandi (H.P.)Branch also shows payment made twice. I was to be given Secret Pin Number immediately. However, until today I am unable to get these cards. I had told my this problem at Mandi BSNL Office but still my problem is not solved. The higher authorities were ignorant of these schemes.
On internet site, I was advised that if there is any problem to customers then they should mail at the following address: [email protected]
I sent Mail of my problem to the above site. But in reply I was told that my payment has been confirmed and amount has been deposited with BSNL I was advised to contact my nearest BSNL office. I also contacted the BNSL office. But my problem could be solved yet. I also contacted at BSNL Toll free NO.18003451800 but no satisfactory answer could be received.
I am suffering since one-week mentally and financially.
Kindly solve my Problem
Following is details of my orders and payment confirmation.
Name Of Bank: Punjab National Bank, Mandi, Himachal Pradesh Pin 175001
Site: www.bsnl.co.in
Biller: portal.bsnl.in/itc/aspxfiles/login.aspx
Amount: Rs.11 each two times as per the following details
1) BSNL User ID: paras2242420
Portal Transaction ID TXN2303200800344 Rs.11 on 22-03
Payment Confirmation No = 231034
Bank Receipt No. = TRTR/000000230653/22-03 13:58:35/UB
2) BSNL User ID: paras2242420
Portal Transaction ID: TXN2203200800260 Rs.11 on 23-03
Bank Receipt No =TRTR/000000231034/23-03 14:57:28/UB
Please call me on my Mobile No.09418004242 So that I can
discuss in details.
Thanks a lot
Yours
Paras Ram Saini Mandi (H.P.)
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