The Senior Customer Care Manager,
ICICI bank
Sub: To get lost money due to ATM machine failure on account number # 629401504470
Dear Sir/Madam
This is in continuation to several, telephonic discussions I have made in past 6 months. In this behalf I am writing this final letter in belief that my problem will be resolved this time.
In 19th March I have inserted my ICICI debit card no.4667306294010829 to my nearest Corporation bank ATM Machine at Mayur Vihar Pahse 1. As I was in urgent need of money but due to machine failure I got an error that your request can not be processed. But later I came to know that my money (2000 rs.) has already been debited from my account.
On same day I called up ICICI customer care executive for the same, he told me that money will be credited to your account within one week but that doesn’t happen then after one week I called up again and they promise me that it will take approximately 45 days to resolve this issue.
And now its more then 45 days but no response from ICICI whenever I call them they always ask for another 45 days and give me a new request number.
I don’t know why icici giving such panic & harassment to their customer. Now finally i am sending my complaint to you as well as consumer forum.
Hoping better response this time.
Note: Latest request no: SR70236425, 78247243
Thanks & regards
Rajesh Kumar
91-9958446827
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