HI, I AM SOURAV BEDI FROM AMBALA, ICICI CREDIT CARDS OFFICIALS MISGUIDED ME DUE TO WHICH I AM FACING PROBLUMS. I HAD MADE FULL N FINAL SETTELMENT.BUT DUE TO THEIR LACK OF KNOWLEDGE MY FULL N FINAL SETTELMENT DECLINED.NOW THEY ARE ASKING ME TO PAY THE BALANCE DUES, EVEN I HAD SEND MY COMPLAINT TO THEIR HEAD SERVICE QUALITY DEPARTMENT, THEY ALSO REFUSED TO HELP ME OUT . MY COMPLAINTS DETAILS ARE BELOW-
I had made full n final settelment from collection person Mr. Rohit (Agency Executive) at ambala branch. He made two installments. First installment i made by cash and second by cheque dated 1.1.2009.On 1st janunary 2009 cheque has been cleared. But now they are sending me statements that i had to pay more and also told me that your full n final settelment is cancelled. And the reason for cancellation is that i have to deposit my balance amount before or on 28th December as per my letter. As per my letter i have to pay Rs.4000/- on or befor 28.11.2008 (1st installment) and Rs.9000/- on or before 28.12.2008 (2nd installment). But Mr. Rohit told me before taking cheque that it doesnt matter as we are taking your cheque on 28th December. I do have a payment receipt also which clearly mentions the date and amount of the cheque.when i called Mr. Rohit regarding statements, he told me not to worry, but he didnt do any thing.when i want to ambala branch for clarification his senior miss Hitakshi (Collection Manager) told me there is no other option for you, you have to pay the balance ammount. Sir please you tell me where i am wroung. As per ICICI BANK officials i had made the payments. Now they are asking me to pay more. Sir Please guide me and help me what will i do. As they had misguided me due to which i am suffering.
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