Dear Sir/Madam
Am Dhijai. M.G working with Vodafone writing this mail with great pain, being your customer for almost 3 years holding the salary account yesterday my account got blocked without any intimation. Later came to know that this was related to my pending amount in the credit card bearing number -5176533568829003.Am using this credit card for almost 4 years now and my track of payment went on fine but since last 7 months was not able to make payments regular since I had a major financial crisis as I was hospitalized for a surgery on my right knee. But had requested for settlement couple of months back when contacted by the collection executive. They were just beating around the bush saying pay the minimum due your settlement will be made later but I was adamant to settle it rather than prolonging the same. They in fact dint contact me later and yesterday without my notice they blocked my account saying whatever the salary credited would be taken to credit card account. Had consulted the call centre even they are adamant on the same and said RBI has given them the authority to do so.
Am ready for the settlement of Rs 60000/- give me 2 installments installments if not more. If you actually see I would have paid over and above the used amount in these three years as interest by paying the minimum due .if they take the full amount from the salary how will I survive the month and I do not have single check bounce in my account, there are ECS which hits on first week of the month and if it bounces due to your blocking who will be held responsible. And I repeat this was not my fault alone I had requested for settlement and delay was from your end. It is ridiculous act that without intimating and without my authority how could the bank operate my savings account.
Collection guys knows my office also had given the residence address at least one intimation on the same would not have lead to this activity. It is very sad that you treat your account holder in such a pathetic manner. I have never thought to change my account despite been transferred to Kerala from Bangalore. Now this account is giving me an insecure feeling that my account is not safe with ICICI. I was not a fraud ran away from you. I intimated the bank once I was transferred and even updated my mobile number to the collection guys, if I were to be a fraud I would have changed my salary account and would not have updated my current details ….please do understand that. Agreed could not make payment for 7 months but had genuine reason for that, I know that bank need not know the customer’s problem when they have liability on him. MY only concern is intimating me before such a cruel act. Am also taking this to my corporate Vodafone who have provided me this account as to know why I do not have control on my savings account. If I remember I have not signed any form which gives bank to authorize my account without consent
I urge you to please give me a concrete solution on this and would want to settle this immediately and rlease my account……
Thanking you,
Regards
Dhijai. M.G
919846718518
Manager Vodafone
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