Hi,
I had an ICICI Credit Card for almost 7 years which I was maintaning properly. Once I had to go onsite and there was some delay in the bill payments. That is when I decided to close the card as my onsite visits were supposed to continue. I approached the bank executives and negotiated with them for one time settlement (requested to reduce only the additional service charges and late payment fees and accepted to pay the total amount for which I had credit limit).
The total amount due was around 45-46K and finally they accepted to close for 40k. I have given as cheque to the ICICI bank executive on 27th May and surrendered the card by making it into pieces. At that time I have asked for thr closure letter. The executive said that since the payment was made in the form of cheque, he will give me the closure letter within 10 days as soon as the cheque is encashed. I believed on him but he never picked my phones after that. I have approached the bank for this but never got any response. After a couple of months, I went out of country on some assignment.
Finally yesterday I got a letter saying my bank account was blocked because I was not making any payments. I tried to withdraw funds from my bank but was not successful. The amount they have mentioned is 17 K which I never used for.
This is ridiculous. How can they block the bank savings account without even informing us in advance? When I tried to approach 24 hrs customer service, it does not have an option to talk to the phone banking officer. When I called up the bank, they say it is our fault not to pay the charges on time. I have never seen this kind of behaviour from any of the banks. I had a personal loan at ICICI which has closed recently and I did not even know about that till they sent me the PDC's back along with the closure letter. My loans are clear and my bank account is 9 years old and never had any cheque bounces. They have questioned by credibility by doing this act. What should be my next step?
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