I want to complain about the shoddy service provided by ICICI Direct in the name of online trading. First, it took them a week to give me a new online password, that too after several visits to their office in Chandigarh. Then, today the site let me log in and even change my password, but ever since it is failing to accept it and has locked my account. This despite the fact that just an hour earlier it had let me log in with the new password.
Now the system tells me to ask for resetting my password which will take another week. Is this some kind of a joke? At this rate I will never be able to start trading at all. Why do they make such tall claims about helping inevstors trade online when they can't even get the basics right. For God's sake, how can you lock an account in a matter of minutes. And even when I unlock my acount after giving the necessary details, it refuses to accept my password.
Later, I was told that I had exhausted my tries and had no option but to ask for resetting my password, which as I mentioned earlier wil ltake at least one more week.
Worst of all, I tried calling their so-called 24-hour helplines numerous times but with no succcess.
Will somebody at the BSE, NSE or SEBI take some steps to ensure that a leading bank like ICICI does not take its customers for a ride.
The ICICI Direct.com has given me nothing but high blood pressure.
The regulators should either make sure it works well or discontinue it.
It is a crying shame that a bank of this standing can't get its system right.
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