Respected Sir,
1. With due respect to you this is to inform you that I am the holder of ICICI Bank Demat Acct No 31512963 since 2003.
2. I am writing to you with lot of expectations and after my Service Provider ie. ICICI Direct has failed to give a satisfactory response to my complaint even after 3 months of continuous correspondence.
3. Sir I had been recieving a message on logging on to my Demat account for last few months saying that I had to resubmit some documents which had been lost in Mumbai flash floods by the ICICI Bank.
4. Since my husband, who is an Army Officer is at present posted in a remote place in North East it was not possible to submit the documents immediately. Therefore during our lve ie, in Jun 07 I went to the ICICI Direct Office in Dehradun and expressed my desire to submit the forms. On this I was told that no forms were available in the office and the bank would contact me as and when the forms are available. I rang up the bank twice to check if the forms were available, only to realise that the forms were not available and neither did the bank give me a call during my stay in Dehradun.
5. Three months later in Oct 07, after I came back to my place in North East, on logging on to my Account I realised that my acct had been suspended by ICICI Direct and I was told to resubmit the docus in a nearest branch.
5. On this I made an endeavour to travel 600 kms to Guwahati in Nov 07 and submitted the required documents in ICICI Bank, Fancy Bazar, Guwahati with Mr Pankaj Datta (Mob No 09954017092) on 17 Nov 07. On asking a receipt of the application I was refused one and was told that the account would be activated in 15 days.
7. On not being able to log on to my account even after a month I rang up the ICICI Direct personnel to include Mr Datta and Mr Biswajit (09957187975) at Fancy Bazar, Guwahati, time and again, but they expressed their inability to do anything and advised me to contact the ICICI helpdesk. I have a SMS from Mr Dutta mobile no 09954017092 on 24/12/07 time 13:10 on my mobile No 09436258207 saying that he had despatched the forms on 17 Nov and that I should contact ICICI helpdesk
8. On this highly unappreciative response from the bank, I tried to contact the helpdesk but due to non availability of internet services in my place was left stranded by the bank till Jan 08. When I went on leave again, I went to the Dehradun branch and re-re-submitted the required documents on 10 Jan 08.
9. On again not being able to log on to the acct after 15 days I contacted the helpdesk on Jan complaint no SR53045559 (Printed E mail attached for ref) I was told that the docus which I had submitted in Dehradun were incomplete and somebody would soon be speaking to me. While no mention of my previous submission of documents was made, nobody till date has contacted me. I even gave them my new contact no but for no outcome.
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8. I have given a number of E mails to the helpdesk ie, [email protected] and [email protected] but till date the account has not been activated. I am enclosing the copy of all the correspondence for your ready reference.
9. The Market has undergone a big turmoil and due to the sheer fact that I have not been able to operate my account during all this period I have suffered huge losses due to the sheer negligence of the Service Provider. As far as I am concerned I have deposited the documents twice. If at all at any point the documents have been incomplete, it is the responsibility of the Bank staff who has got the documents filled, checked and sent them to their Head Office, and I can’t be blamed for it. I am really shocked at this kind of behaviour of the Service Provider. At both the places where I submitted the documents I was flatly refused for a receipt of my submission which again reflects poor work system and approach of the bank to customer related aspects.
10. Having suffered both monetarily and mentally over a period of 05 months I want the Service Provider to pay for BOTH .Therefore I humbly request you to kindly advice me about how best can I deal with this situation. I am a housewife and a small scale investor investing in IPO’s with limited knowledge of the Market as would have been evident from the way I have handled this case. Therefore it is my sincere request to you to guide me in this case. I shall ever be grateful to you for this help of yours.
11. My E mail ID is [email protected] and the present Tel No is 0135 -3297819.
12. May I request you to kindly acknowledge so that I can be at mental peace that there is someone looking into the matter.
Thanking you in anticipation,
Yours sincerely
Date13 Feb08 Priyanka
43 Hemkunj Colony
Lane No 2, Vijay Park Extension
1 Ballupur Road
Dehradun, Uttrakhand.
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