SUB: COMPLAINT REGARDING HOME LOAN ACCOUNT NOT UPDATED EVEN AFTER GIVING ALL PROOFS ASKED FOR IN THE LAST 14 MONTHS AND HARRASSMENT FOR PUTTING THE CUSTOMER IN CIBIL ACCOUNT AS A LOAN DEFAULTER FOR LOAN A/C NO: LBPUN 00000 688163
1. I HAVE PAID MY INSTALMENT OF JUNE THE PDC GIVEN FOR THE SAME WAS BOUNCED AND I WAS REQUESTED / FORCED BY ICICI CALL CENTRE TO PAY IN CASH THROUGH ICICI FRANCHISEE ON PHONE ON 22 ND JUNE.
2. THE ICICI AUTHORISED PERSON Mr. ATUL (SURNAME NOT DISCLOSED) CAME TO MY HOUSE WHO WAS MADE TO TALK THE ICICI EXECUTIVE ON CALL CENTRE PHONE. SHE VERIFIED THE PERSON AND TOLD ME TO CHECK THE I CARD WHICH WAS CHECKED BY ME PERSONALLY. THE AMOUNT WAS HANDED OVER TO HIM RS. 16168/= GIVEN ON 23 RD JUNE.
3. A DUE RECEIPT WAS PRESENTED TO ME WHICH I CHECKED AGAIN BY SHOWING TO ICICI HOUSING BRANCH AT CHINCHWAD.THEY TOLD ME THAT THE RECEIPT IS CORRECT AND THE AMOUNT WILL CREDITED ON MY HOME LOAN ACCOUNT WITHIN 7 DAYS. THIS HAPPENED ON 28 TH JUNE.
4. IN THE NEXT MONTH 17 TH JULY MR. NILESH (SURNAME NOT DISCLOSED) FROM ICICI CONTACTED ME ON PHONE AND SAID THAT ICICI HAS NOT RECEIVED MY PAYMENT FOR JUNE. HE CAME PERSONALLY TO TAKE THE AMOUNT IN CASH BUT WHEN RECEIPT FOR JUNE WAS SHOWN, HE WENT BACK.
5. SINCE THEN I HAVE PERSONALLY VISITED CHINCHWAD HOME LOAN BRANCH RECOVERY MANAGER MR. SAMADHAN PASHANKAR (MOBILE 9921809809) AND SUBMITTED THE XEROX COPY OF THE RECEIPT, 6 TIMES (TO MR. PASHANKAR AND HIS SUBORDINATES MR. SIBASIS MOBILE NO 9922918707) AND TO MRS. BIWALKAR WITH MOBILE NO 9823162166 AND MR. MOHIT KUMAR PHONE NO. 020 66280764 OF SHIVAJINAGAR BRANCH 3 TIMES (DURING 1 ST JULY TO 10 TH JAN) AND TO ONCE TO NASREEN KARAJAGI ON 13 TH MARCH. EVERY ONE TOOK THE XEROX COPY OF THE RECEIPT AND TOLD ME THAT YOUR ACCOUNT WILL BE UPDATED IN NEXT 3 DAYS. BUT NOTHING HAPPENED.
6. ULTIMATELY I GAVE COMPLAINT TO COLLECTION MANAGER MRS. BIWALKAR AT SHIVAJINAGAR BRANCH ON 21 ST FEB AND MR. NEERAJ KARVE (PHONE 020- 66280764) OF RECOVERY SECTION ON 28 TH FEB BOTH PERSONS ASSURED ME THAT WITHIN 3 DAYS THE MATTER WILL BE SORTED OUT AND INTIMATE ME IN WRITING. MRS.BIWALKAR ALSO PRETENDED AS IF SHE IS SENDING ME A LETTER THAT IT IS A MISTAKE OF BANK THAT THEY HAVE NOT CREDITED MY ACCOUNT BY MISTAKE AND IT WILL BE CORRECTED IN NEXT 3 DAYS. SHE TOOK MY E-MAMIL ADDRESS AND PRETENDED AS IF SHE HAS SENT ME A LETTER ACCORDINGLY. BUT I FOUND THAT SHE HAD NOT SENT ME ANY LETTER LIKE THAT. THIS IS A CLEAR CASE OF CHEATING TO SAVE ONE’S FACE ONLY FOR THE DAY.
7. MRS BIWALKAR NEVER CAME BACK EVEN AFTER CONTACTING HER FOR TWO TO THREE TIMES ON HER MOBILE NUMBER WHICH WAS GIVEN TO ME AS IN NEXT 30 DAYS (21 ST FEB) SHE SHOWED NO COURTESY TO EVEN INTIMATE IN WRITING.ON 29 TH MARCH WHEN I CONTACTED HER, SHE TOLD ME TO CONTACT MR. SAMEER PADDHEY WITH MOBILE NO (HEAD COLLECTION WHO IS HER BOSS. AFTER 4 DAYS I HAVE LEARNT THAT MRS. BIWALKAR HAS LEFT ICICI SERVICE.
8. WHEN MR. SAMEER PADDHEY WAS CONTACTED AGAIN, HE HEARD THE STORY AND REPLIED THAT SINCE HE IS HEARING ABOUT THE CASE FOR THE 1 ST TIME HE WILL TAKE SOME TIME TO COME BACK. AT LEAST 2 TO 3 DAYS. BUT HE PHONED ME AFTER 10 MINUTES & TOLD THAT THE PERSON MR. ATUL WHOM THE MONEY WAS GIVEN IS FROM THE FRANCHISEE OF ICICI AND IS ABSCONDING BY TAKING THE MONEY IN CASH. HE ALSO MENTIONED THAT HE HAS FOOLED SIX TO EIGHT MORE PERSONS IN THE SIMILAR WAY BUT DID NOT TELL ME THE OTHER DETAILS OF THE FRANCHISEE. HE MENTIONED THAT MY RECEIPT NO AND RECEIPT IS GENUINE AND THE EFFORTS ARE BEING MADE TO FIND HIS WHEREABOUTS.
(I RECEIVED THIS ANSWER AFTER 8 TO 9 MONTHS AFTER
CONSTANT FOLLOW UP)
9. WITH THIS EFFICIENCY IF BANK LIKE ICICI WORKS AND GETS REWARDS FOR THEIR WORKING THEN IT SHOW THAT OUR SYSTEM OF AWARDS IS ALSO BOGUS.
10. PLEASE STOP GETTING AND ADVERTISING FOR THE REWARDS AND START WORKING FOR THE CUSTOMERS.
11. MY DETAILS ARE AS UNDER : -
12. HOME LOAN A/C NO - LBPUN00000688163
13. NAME - PRAKASH DINKAR BHENDE
14. ICICI RECEIPT NO - L05070618480 FOR THE CASH PAYMENT OF 16168 /= RS GIVEN ON 23 JUNE WHICH IS NOT INCORPORATED IN THE ACCOUNTS STATEMENT EVEN AFTER 14 MONTHS.
15. I ALSO UNDERSTAND ON 23 RD MARCH THAT THE PDC'S GIVEN BY ME ON 3/03 BY RECEIPT NO. O12074743973 (CHEQUES NO 653761 TO 72 OF SARASWAT BANK) ARE STILL NOT SUBMITTED BY ICICI TILL 31 ST MARCH TO MY BANK .
16. AFTER ENQUIRY NO ANSWER WAS GIVEN BUT ONLY DETAILS WERE ASKED AND IT WAS TOLD THAT THE CHEQUES ARE STILL LYING WITH ICICI BRANCH AT CHINCHWAD AS ON 31 ST MARCH.
17. HATS OFF. PLEASE SEE WHETHER YOU CAN LOOK INTO THE MATTER AND RECTIFY THE WORKING OF THE BANK AS THE BANK AS WELL AS THE CHAIRMAN OF THE BANK HAVE ALREADY GOT THE BEST SERVICE AWARD FOR BANKING AND THE BEST CORPORATE GOVERNANCE AWARD RESPECTIVELY.
18. 13 TH TIME COMPLAINT FORWARDED TO ICICI CALL CENTRE WITH ALL DETAILS ON JULY 10 TH 2008.
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