The reason why I am writing this email is I got a call from Azhar from ICICI Credit Card Hyderabad on 1 Apr at 14:19 hrs by the number 040-44364800. He said that the purpose of the call is to enhance my credit limit from 40, 000 to 1, 20, 000.
The conversation goes like this:
AZHAR (ICICI C.C): He introduced himself & then started confirming my CC details. He already had my CC number, Exp Date, my Billing Date, Outstanding bill amount, DOB and the rewards point.
Rushabh (me): My biggest mistake was I said yes; I thought the guy has all the details means the call is very genuine.
Azhar: He requested me to buy and health insurance from LOMBARD to gain the reward points through which my limit will be enhanced. He assured me that he will not activate the policy from there and will put the cancellation request as soon as the VRS department forwards the Request of policy.
Rushabh: I took the policy and immediately got a call from him that he has forwarded the cancellation request and I will get a call from cancellation department asking the reason for canceling.
PINKY: She called me at16:33 hrs from 040-44367000 and asked me why I want to cancel the policy. I explained her and cancelled my policy. She replied that the policy is been cancelled without any cancellation charges and I will get the reference number within few minutes. She also added that please do not consider the sms which I got from CC department (debit message) and don’t bother about the documents which I will receive after 15 days.
Rushabh: I thought that the policy is cancelled however today morning i.e. on 4-Apr-09 I got an SMS from ICICI Lombard that the policy no. 4034i/CHC/04592131/oo/ooo has been released and I will get it after 14 days. I was shocked and I called the Toll Free no. 18002098888 to check whether the policy is cancelled or not, Suresh said that the policy is not deactivated yet. I was pissed off and then I confirmed with my Credit card department regarding the CC limit, they said that no such request has been maid. I explained him about the call and policy and he replied that the call from Hyderabad was a false call from outbound center of ICICI Lombard.
I accept my mistake that I took the policy just to enhance my CC limit, however my complaint is how could those people can ACCESS my CC Details which I have mentioned above. The reason I trusted the called was because he had my all the details. If you can check my previous transactions I have never ever made any default and so I thought you guys want to enhance my CC limit, but now I understood the entire game. I would take this very seriously and would also like to make a written complaint for floating my CC details and making false calls for selling the policies over the phone. This is completely unethical and won’t be tolerated.
Below are the numbers from which I got the calls:
040-44367000 at 14:19 hrs
040-44365600 at 15:08 hrs
044-43574768 at 15:30 hrs call from VRS
040-44364300 at 15:49 hrs
040-44364800 at 16:33 hrs
I have cancelled the policy today itself REF: 40409443 and will bear a cancellation charge of Rs. 864 (I don’t know why should I bear this charge, after been cheated…). I would never ever like to trust the ICICI bank and its employ for any kind of further transactions.
I would like to request you not to float my credit card details amongst your employs. I will definitely fight for cheating me.
Rushabh Shah
91-9727745466
[email protected]
Ahmedabad
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