Cheating by ICICI Lombard (Executives committed false information)
I have received a call from an agent of ICICI Lombard, and furnished the details of insurance plan, in which I was not interested. I was asked to say "YES" to an automated call,
I was not clear enough in doing that so I said yes. Sum of 10, 000 is detected for this insurance plan; it is really frustrating that they have detected money from credit card without my concern.
On the other hand the executive told me very clearly like "You can pay the amount whenever you want i.e. after 6 or 12 months down the line. But now I am getting my credit card statement with ICICI Lombard on EMI basis.
I spoke to concern executives regarding this kind of misguidance. “ICICI Lombard and ICICI Credit Card division executives gave me false information and sold the product to achieve their target”. When I tried to convey my problems regarding this issue to the executives they said very coolly "yes the agent would have given wrong information for that we can not take action against him". They said if you want you can file a complaint. I really surprised to see how this kind of big banking sector making fool the customers.
I wondered how they are thinking about the customer... Are all the customers fool? And also the executive saying that he knows how to collect the money from the customer...
Please help / guide me what I suppose to do now?
Name: Santhosh N
Mobile : 9841514613
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