Last Month (5 SEP 08) I had called up ICICI Lombard on the Toll Free number and got instant reply after pressing a few buttons. I required CAR Insurance as the present one was expiring in OCT 08. The gentleman immediately made me an account in the icicilombard site and took down the details and instantly prepared everything in the blink of an eye and after my payment online even the policy was available for me to view. As good as that seemed, on checking I found one
major flaw in the Certificate cum policy Schedule. The registration was wrong. I called and they said it won't matter if I was making the claim from ICICI.
My CAR REGN is MH 01 AE 775. The policy shows MH 01 AE 1775.
This is obviously unacceptable in case of any accident/incident or a routine traffic check. The same
gentleman informed me that the changes will be done and e-mailed to me and also the hard copy will be forwarded soon. Till date I have neither received the ORIGINAL copy or an e-mail with the changes. The policy on site still shows the wrong CAR REGISTRATION.
POLICY NUMBER - 3001/W-327243/00/000
PERIOD FROM - 08-OCT-08 TO 07-OCT-09
Insured Name - Jerry Mascarenhas
The policy has already commenced, but I have yet to get the original policy from ICICI Lombard.
The e-mails for confirmation of the complaints to customercare
are
Service Req. No 710081103
Service Req. No 8100846 - No idea why duplication.
I had also received an sms from ICICI Lombard dtd 5SEP08 13:08 &-gt;
" You have successfully bought Motor Insurance from ICICI Lombard. Policy no. 3001/W-327243/00/000. For any queries call 18002098888."
0 comments