To
The Manager / Customer Services Department / Greivences Redressal Department / or to whoever it may concern
ICICI Lombard Health Insurance,
ICICI Lombard General Insurance Company Limited, Zenith House, Keshavrao Khadye Marg, Race Course, Mahalaxmi, Mumbai- 400 034
Dear Sir/Madam
My previous health policy for my old parents was 4034/FHR/03758941/00/000 and was payin premium for since last three years. And current notice of premium sent company is 4034/ FHR/ 03758941/00/000
If you see both the policy suddenly premium is raised from 7361/- to 48284/-. Now this is an embarrassing situation.
I have a questions for the company:
- This is a fraud with customer, please justify if not,
- When I went to Vadodara Branch, Landmark Building, Customer Manager was laughing against me saying “ IF you do not want to continue, stop and go out I have other customers
- Misbehaviour of Manager with customer with non reply of proper answer. Today also I do n’t have answer.
- Why premium is raised suddenly without notice to us and policy deactivated
-
I want immediate following:
Now Sir/Madam these things I want to immediate effect:
1] Policy to be activated
2] All my NCB to transfer with same policy.
3] An apology letter from your company for the abuse, discomfort, loss of peace of mind and time wastage for entire period caused to me.
5] I will NOT fill up any Health Declaration form since its your companies fault because of which my policy got elapsed.
As you can make out by now in this whole process your company was at fault, if these things are not done with immediate effect I will approch consumer court and that would not be a good idea I guess. I will not even hesitate to go to the media and show your companies true face to the innocent customers even. God forbid if I my parents would have some health issues that time, your company would not have given even a single rupee to my family, even though the policy was Lapsed due to your fault.
Kindly do the needful
Regards
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