Sir,
This is with reference to the complain registered with ICICI Lombard for crediting a health policy to my account without my consent. The complain request number for the same is 1903082232.
I received a call for the first time when I was introduced about the new health policy in detail and have booked one. After few days, I got a call from ICICI Lombard that the policy that I have booked has been canceled and a new policy has been issued to me as the premium has been lowered during the period. At that point of time, I confirmed from the representative that only one policy should be dispatched as I need only one. The same shall be present in your records.
To my surprise when I visited the ICICI Lombard Ahmedabad office, I was told that there were 3 policies issued on my credit card, out of which one has been canceled in the month of December.
Your record shows that I hold 2 policies whereas I have only booked one with policy number 4034/FPT/03089779/00/000 for which I have received the documents. I never received any document or confirmation for the second policy.
As soon as I got my credit card statement, I contacted the customer care and informed them about the 2nd policy. The customer care representative told me that the 2nd policy has been credited to my account by mistake and the same shall be cancelled and the amount would be credited to my account. Also I was told not to make payment till the issue gets resolved. But till date, no updates have been given to me from your side. I consider this as a case of forgery and am compelled to bring it to your notice for further action.
I have no option now as the bank is demanding an immediate payment and the issue is still unresolved. In that case, I will have to file my complain to the national media as well as local authority and will have to take help from consumer court, if required.
Nirav Shah
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