I had a Family floater individual policy issued Period of Issuance 2 Year dated From 16-Oct to Midnight of 15-Oct So as the renewed date is near I got a call from CC person and informed about the details. The amount displayed in website was around 5400 approximately which is common for first and renewal says website and I was informed about Rs 6616 accruately for renewal of the above specified. this is renewal premium amount.
I was told that I will recieve a confirmation call where I need to confirm the policy, where I didn't recieve any calll and next day I found My credit card was holding the renewal information with 6616 rs.
Immediately I called CC [Customer Care] I asked the renewal amount for the policy, they told around 5400 approximately.
first 3 days the cancellation amount is free I was told and cancelled it immediately but do I get this Zero cancellation charges. will I get my whole amount 6616 back to my credit card?
How come a customer care guy does everything without confirmation call?
Renewed Policy No 4034i/FPP/02717115/01/000
Previous Policy No 4034/FPP/02717115/00/000
Sum Insured 3 lakhs for renewal additional 30, 000 is added ie total 3 laks 30 thousand
Collection No: 200910022420896
Collection Date 02-Oct
Request / Complaint no for misselling and cancellation of policy: 31009608
I am lodging this complaint with an hope to get my renewed amount completely back.
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