Dear Sir,
I have taken mediclaim policy from ICICI lombard (healthcare insurance), bearing number 4034/HIR/02980540/00/000. The premium of this policy was fully paid, by credit card, and the policy was in force from 08.12.2006 TO 07.12.2007. While at the time of renewal of this policy, I insisted to introduce the name of my 22 months old son, but the company officer Mr. Samir Sharma promised me to renew the policy and introduce the name of my 22 months old son while completion of 2 years of age (ie after two months), that time he has collected the premium of the new member too which was to be covered by the policy after two months.
After the completion of two months when my son acquired the age of 2 years, a approached the insurance office and enquired about the entry of new name in the policy, at that time Mr. Adhitya Sharma (team leader), who was then incharge of the company, informed me that, what ever Mr. Samir Sharma has adviced you was not true, and the name of your son could not be added in the policy, you have to enroll for new policy for son.
I recalled him saying that i have alreday paid the premium for my sons part, two month ago, as adviced by Mr. Samir Sharma, but he was not ready to accept any thing from my side. He simply ignored to listen any thing from my side and advised me to do whatever i can.
Sir, when i was satisfied from Mr. Samir Sharma, i paid the premium including the premium of my son, the same was accepted by the company. At that time the company did not brougth this fact to my knowledge that the policy premium of 22 moths of age could not be paid, and they alredy colledted the premium, and no fact was brought to our notice.
If company found that the premium was mistakely collected, that the company should grant the refund well in time. But the company did not find it to be important.
This is my complaint agaist the company that they have colleted the premium by missguiding me and giving me the false inforomation.
The case may be treated serious and the culprits must be pusnished inorder to avoid such trend of business in future.
Please look into the matter.
REGARDS,
NANHU V. KUSHWAHA
09377026518, 09879526518
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