I am an exisiting Policy Holder of ICICI Prulife since last 3 years. I am an NRI and manage my policy through website/internet facility. One day I noticed that a sum of INR450, 000 has been withdrwan from my exisiting policy and a new policy under my name is opened without my authorization, signature. Upon checking with the bank I got to know the name of the ICICI Prulife (Bareilyy, UP Branch) employee name who on my behalf opened this policy. I registered a complaint through their webchat facility and send an email with full details to ICICI elite cutomer service center. I got a call from the branch manager one day and he told me that one of their employee (temporary) has forged my signature to open the policy and they have asked him to resign and somebody from the ICICI prulife risk department will contact me to update me on the status of the investigation and steps to be taken. Till date nobody has contacted me officially and I haven't recieved any official communication in this regard from the bank. I have called up their customer service center so many times and every time I was told that investigation is going on and they will get back to me soon. 2 days back I observed that the new policy which was opened fraudently has been cancelled. Upon calling customer service center they told me that they cancelled my policy and a cheque of amount INR450, 000 (original amount which was withdrwan from my exisiting policy) will be issued and you will recieve it soon. This all has happened without any official communication from the bank. Till now I haven't recieved the cheque nor the customer service center executive are updating me on the status. I am extremely disappointed with the bank. Please help.
Mirza Arshad
966506577807
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