Hi,
I have ICICI pension policy, I pay annual premium of Rs 10, 000 . When I paid the same this year. I came to know that the policy is inactive and the reason given by ICICI is that they haven't received the 2007 premium. I tracked my payment from the counterfile of the cheque book and confirmed with the scanned copy of the cheque from the issuing bank. Apart from that, I got in writing from the issuing bank the details of the payee and the MICR code of the bank from where the cheque collected. All the above process took around 2 months. Now, the ICICI wants the hard copy of the bank statement with the transaction entry. I have given the hard copy to the nearest ICICI prudential branch. But in the bank statement, there is no entry of the payee, but only the cheque no and amount.
Inspite of giving all these details, ICICI has not made any serious attempt from their side to track the payment and they repeatedly asking the bank statement.
Please advice as how I handle this situtation or can which is the best forum to put up the case as I have fed up with ICICI service.
Regards
B.Ganesh
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