Dear Sir / Madam
With due apologies for consuming your valuable moments.
I had purchased Idea Sim Card from Karthik Collections at Marve Road, Malad West, Mumbai 400095. And at the time of purchasing the card the Shopkeeper explained the tariff plan as Idea to Idea network the cost will be 0.40 paise other network will be 0.60 paise and from 11.00 pm to 6.00 am Idea to Idea is free.
So i purchased the card and asked for the bill from the shopkeeper he said that "iske bill nahi aata hain", so i took the card and started using the same. The same day i called round about 12.10 pm i called my relatives who are also using the Idea card but later on i found that my call charges are deducted which seems to free as explained by the shopkeeper. So very next day i called to the Idea Helpline and they provide me the information that the shopkeeper has provided me wrong information and my tariff plan is 0.60 paise to all network and from 11.00 pm to 6.00 am Idea to Idea is free. Imediately after talking to them around about 11.15 i called my relatives on Idea cell and after talking to them the message indicated that my last call charge was 0.60 paise which was deducted from my balance amount. So i again called the Idea Helpline and provided them the information that my money is being deducted they asked me to hold the line and told me that they dont have record of todays and the line got disconnected and after that i was facing network problem and i could not contact them.
However today i tried the Idea Helpline number and today the provide me the information that My card does has such tariff plans and asked me to approach the shop from where i had purchased the card. And when i approached the shopkeepers he started talking rudely that this is not his look out that is companys lookout. I told the shopkeeper that i am going to Police Station to lodge the complaint so he is saying Jidar Jane ka hain wahan jaa police chowky jaa nahi toh mantri ke paas ja.
I earnestly beg / solicit, your kind / judicious intervention and just decision.
Thanking you
Yours faithfully
Kiran Masavkar - 9702351168 / 9987468827
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