Sir, I was a post paid idia cellular connection holder, now the same connection change to prepaid my number 9747109496, First i approached the alleppey idea dealer he informed me you can't change to prepaid. Then I ask them to cancel my connection on payment of alldues. then i have paid the all dues and my phone connection disconnected by the company. Again i have received a letter from idea office ravipuram cochin. your connection reconnected . you contact our custemercare. I contact them they told you r connection now in Prepaid so you can use the sim. Then I insert my old sim but it is found registration faioled. I approach again at cochin main office, the custemer executive, one lady officer informed me you come after two days with ID and photo we will give you new sim. After two days that is 21st oct i approach the officer incharge, she give me the new ssim on collection of my ID proof and photo and infrom within one our it will activate. On her advice i come to my home town alleppey, but unfortunately found same not activate. No incoming and out going same band. I conact the customercare officer he told me you should not produce the ID and photo. I try to contact nodel officer no 9656006680 a nd appeliate authority no.09656006690 but both number no response all number in out of coverage area. what can I do can you help me.
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