I am Zakir Parwez (Jack) is connected with idea cellular number 9891863530 since last 4 and onwards years.
Now it’s really depressing to say that I got cheated by Idea Cellular customer care executives (CCE) and they haven’t any answer, why they do that. Even they didnot gave me full information of any query.
Now come to the point.
My problem is that, I recharged my 9891863530 number by Rs. 199/- to get benefit of Idea to Idea Unlimited calls on 30-05 at 09:10 AM and I got the same benefits of Rs. 199/- recharge. Then I recharge my mobile with Rs. 222/- on 09-06 at 08:12 PM. Now I want to reduce my local call rate that’s why I called up on 4444 customer care number on 10-06 at 09:06 AM, and asked him about, have you any tariff plans to reduce the local call rates on my cell number? But firstly they replied to call on 53500 (toll free) to know about tariff plan. I called on toll free no. 53500 on 10-06 at 01:26 PM but I didn’t get anything clearly, and then after I again made call on customer care no. 4444 on 10-06 at 1:28 PM and again asked about the tariff plans for reducing my local call rates, Now an executive gave me the information of Rs. 24/- tariff plan recharge, to reduce my local call rates Rs. 1/- per minute to Rs. 0.60/- per minute but even they (CCE) didn’t gave me any single sign of effect of Rs. 24/- recharge on my cell number, that I got on my Rs. 199/- benefits recharge, and I recharged my mobile with Rs. 24/- on 10-06 at 1:50 PM, and perhaps at the same time I lost my Idea to Idea Unlimited Free calls which are valid till 29-06.
When I come to know about my money is regularly deducted from my balance even when I made call on Idea too, then I called to your CCE on 4444 on 12-06 at 11:17 AM, and asked about my problem he (CCE) transferred my call to his senior (Floor Manager) but unfortunately its hang up from your side. Again I called on 4444 on 12-06 at 11:20 AM and after short discussing with CCE call transferred to Floor Manager, I discussed with him approximate 15 to 20 minutes and asked to give me appropriate solution of my problem. But he (FLOOR MANAGER) had only one answer that “KSHAMA CHAHTA HOON, KSHAMA CHAHTA HOON, only KSHAMA CHAHTA HOON”. It such a disgusting to talk with Idea Cellular Floor Manager. When I said him “I am going to sue your company”, he simply replied “go ahead”.
And then, I mail to Idea cellular Grievance Delhi on 19-june, 22 june and 25 june but still they did not reply any of mail.
My issue is only that please see my problem, and give me the appropriate solution.
Thanks
With Regards:
Zakir Parwez
9891863530
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