IDEA CELLULAR PHONE
DATE OF CANCELLATION REQUEST MEANS DATE OF ACCEPTANCE

Sub: DATE OF CANCELLATION REQUEST MEANS DATE OF ACCEPTANCE- Idea Cellular Phone No. 970207553-t

Due to various issues I decided to say good bye to my account with my above Idea cellular phone. I sent a email on 20th Aug to disconnect my phone from 22nd Aug which was last date of my billing Cycle. My email was replied with thanks with a confirmation me to pay the amount till the date of Cancellation Request. Since I had my alternative nos. I had stopped using the above No. I paid the amount till billing cycle on the date of receipt i.e. 26th Aug which got cleared by bank on 28th Aug.

Now to my surprise I received bill for Sept with minimum rentals. On enquiry with all the concerned including the Customer Service Executives, nodal officers and appellate authorities I understood that I have not made the payment for the rental charges from 24th to 28th Aug hence they have not disconnected the phone hence I have to pay the minimum billing charges for this month also. According the definition of the company THE date of Cancellation Request means- THE DATE OF ACCEPTANCE by the authorities.

PLEASE BE CAREFUL WHILE REQUESTING THE IDEA CELLUAR FOR CANCELLATION OF YOUR PHONE.

Shridhar Bhatt