Hello Concerned authorities
This is to inform you that Idea cellular companies has, by acting unilaterally and illegally barred my calling/SMS services (for no- 9990102222) for its own fault.
I have been using idea post-paid services for more than 7-8 months and i have been regular on my payments. During this period i lodged complaint several times with idea customer care for zero signals or at its best absolutely weak signals due to which i was not in connection with my family, friends and others on serious occasions and life and death situation. I had to go to that Gate of my house or on road to talk to someone.
Idea customer executives had falsely made a note in my account that their technical department had contacted me that, shockingly, i was satisfied with the resolution wherein the reality is that no body contacted me for that. Every time I call them up to talk to some senior authority they put me on hold for 20-25 minutes and eventually hanged-up, rendering me no solution at all. This continued for almost two months. So I decided not to pay the bill until they resolve my case as i didn't have any way.
Following which their billing department started calling me for the payment of the services. I told them repeatedly to first to something about the issue and I will pay the bill for proper service but to no avail.
Finally they denied me the essential service and acted unilaterally and illegally to stop all the services at the same time not providing me any solution.
Please help me in this regard.
Ajay Kumar Mishra
email- [email protected]
mob no- 9990102222
add- f-66, ground floor, lane-7
laxminagar
newdelhi-92
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